q999 — Responsible Gaming
Stay in control
Gaming should be fun, but it can sometimes get out of hand. q999 puts your health and wellbeing first by offering limit tools, self-exclusion, and 24/7 support.
What is Responsible Gaming?
Responsible Gaming means every player manages their own finances, time, and emotions while playing. Gaming is entertainment, not a way to earn income. q999 provides the tools and information players need to keep it that way.
If you ever feel you are losing control, remember that is a problem that needs attention. Continuing to play to try to recover losses, damaged relationships with family because of gambling, or financial difficulty are all signs that you need help. Our support team is available 24 hours a day in Burmese.
Gaming is for adults aged 21 and above only. If you experience a gambling problem, contact our live chat immediately.
q999's Protection Tools
Self-Exclusion
If you want to take a break from gaming, contact our support team to have your account temporarily closed for a set period (7 days, 30 days, or longer). Your account will not be reopened until the self-exclusion period is over.
Deposit Limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Increasing a limit requires a 48-hour waiting period, while lowering a limit takes effect immediately.
Time-Out
If you need to stop playing right away, you can take a time-out from 24 hours up to 6 weeks. During this period you cannot play or make deposits.
Session Time Control
Contact support to set your own playing time limit. When the time is up, the system will notify you and help you end your session.
24/7 Support
If you have any gaming-related issues, you can reach us 24 hours via live chat or at [email protected] in Myanmar language. Our team is always ready to help.
Family Protection
If you want to help a family member affected by gambling, you can contact us as well. Third-party reports are kept confidential and we will carry out a proper review.
Problem Gambling Signs
If any of the following points apply to you, we encourage you to reach out to our team. Don't hesitate to set limits.
If these signs feel familiar, take a moment to reflect on whether you are still in control. You can talk openly with us through live chat.
- Continuing to play in order to recover money that has been lost
- Gambling more than intended because of the urge to play
- Gambling is affecting relationships with family, friends or work
- Borrowing money for gambling or having to make payments at inconvenient times
- Wanting to stop but being unable to and continuing to play
- Gambling is causing stress, low mood or poor decision-making
- Hiding gambling activity from family or close ones
- Feeling unable to go without gambling
Self-Control Methods
Set a Budget
Decide in advance how much you are willing to spend and only play with an amount you can afford to lose. Do not allow yourself to go over budget while playing.
Set a Time Limit
Decide in advance how long you will play and set an alarm. When the time is up, stop playing — do not say "just one more time".
Don't Chase Losses
Don't assume you can win back losses by playing more. Always keep in mind that gambling outcomes are completely random.
Plan Breaks
Plan ahead to take a week or a month away from gambling. Our support team can help you set up a break period.
Tips for Responsible Gambling
Be Clear About Your Purpose
Remind yourself that gambling is for entertainment, not income. Playing with the goal of making money can lead to problems over time.
Balance Your Time
Keep a healthy balance between time with family, physical activity, other hobbies and gambling. Be mindful that gambling does not take over your life.
Review Your Gambling
Look back at your gambling history once a week. If the frequency or amount is increasing, it is a good time to make a decision.
Don't Mix Alcohol, Drugs and Gambling
Playing while not in a clear-headed state can lead to poor decisions and higher spending.
Stay Alert — Don't Play When Tired
If you have been playing late into the night, your mind may be tired and your decisions may suffer. Stop playing immediately if you feel fatigued.
Don't Go Beyond Your Income Limit
Only gamble with money you have already set aside and can afford to lose. Never use money needed for your family's living expenses.
Players Using Myanmar Kyat
Do Not Play If You Are Under 21
q999 strictly enforces that only adults aged 21 and above may play. Age verification is required when opening an account and no one under 21 will be permitted to play.
If you suspect a family member under 21 — a child or young person — is gambling, please notify us immediately at [email protected]. Our team will investigate and take action.
Support Contact
If you are facing a gambling problem, you don't have to carry it alone. q999's support team is always on hand to help you in Myanmar language.
24/7 Live Chat
Live chat on the site is available 24 hours in Myanmar language. Any gambling-related issue can be discussed straight away. Share what happened — we will work with you to find a solution.
Email Support
If you cannot speak right away, you can write to us in Myanmar language at [email protected]. Personal disclosures will be kept confidential and we will respond as quickly as possible.
Play Responsibly — Stay in Control
If you choose to play, set a budget, limit your time and keep it fun.
If you run into any problems, contact our team — we are always here to help.