q999 Privacy Protection Policy
This policy explains how q999 collects, handles, and protects your personal information using SSL encryption.
1. Introduction
q999 is a platform providing digital gaming services for players in Myanmar. This Privacy Policy applies to you from the moment you access and use the q999.surf website.
The purpose of this policy is to clearly explain how we collect, store, use, and protect the personal information you provide when interacting with the q999 platform. If you have read this policy and agree to it, you may continue using the website. If you do not agree, we ask that you leave the website.
In this policy, "we" and "platform" refer to q999. "You" and "player" refer to any person who accesses the website.
2. Information We Collect
2.1 Information you provide directly
When you create an account at q999 or contact us, you may provide the following information—
- Name and age (to verify you are 21+)
- Email address
- Phone number (for verification)
- Payment and withdrawal details (KBZPay, Wave Money, AYA Pay)
- Documents submitted when asked to verify your National Registration Card or identity
2.2 Information collected automatically
When you access the website, technical information is collected automatically—
- IP address and device type
- Browser type and language settings
- Pages visited on the website and session duration
- Cookies and similar tracking technologies
- Game History (records of withdrawals, gameplay, and bonus claims)
2.3 Information Received from Third Parties
We may receive verification information about you from payment verification services or KYC (Know Your Customer) services. This information may be combined with the details you have provided directly.
3. Cookies and Tracking Technologies
How We Use Cookies
Cookies are small data files stored in your browser. q999 uses cookies for the following purposes—
- Essential Cookies — used to maintain your login session and protect site security
- Performance Cookies — collected to understand how the website is being used
- Functional Cookies — stored to remember your chosen language and settings
You can block cookies through your browser settings, but please note that some website functions may become limited as a result.
4. How We Use Your Information
The information we collect is used only for the following purposes—
| Purpose | Description |
|---|---|
| Account Management | To create and maintain your account, and to handle logins and logouts |
| Payment Processing | To verify and process deposits and withdrawals (minimum 10,000 Ks) |
| User Identity Verification | To verify that users are 21+ and to complete the KYC process |
| Customer Support | To provide assistance via 24/7 Live Chat and email |
| Security and Fraud Prevention | To detect and prevent suspicious activity |
| Legal Obligations | To carry out responsible gambling monitoring |
| Website Improvement | To analyse and improve the player experience on the website |
Promotional Communications
Notifications about bonuses and offers will only be sent if the player has agreed to receive promotional alerts. You can opt out at any time by contacting support.
5. Information Sharing and Disclosure
Not Sold or Distributed
q999 commits to never selling, renting, or exchanging your personal information to third-party advertising companies or data brokers.
Sharing with Service Providers
Where strictly necessary to operate the website, information may be shared with the following service providers—
- Payment companies (KBZPay, Wave Money, AYA Pay — for processing transfers)
- KYC verification service providers
- Site security and fraud prevention service providers
- Cloud hosting and IT management companies
These service providers must handle data only in accordance with our instructions and are not permitted to use it for their own purposes.
Disclosure Required by Law
If required by a court order or other lawful authority, we may disclose your information to the relevant authorities. Where this occurs, we will make every effort to notify you in advance where possible.
6. Data Security Measures
SSL Encryption
All data transmitted through the website is encrypted using SSL (Secure Sockets Layer) technology, so even if intercepted in transit, it cannot be read.
Access Controls
Access to your data is strictly limited to authorised staff, and access logs are reviewed on a regular basis.
Secure Servers
Data is stored in a secure data centre with regular backups. A redundancy system is in place to protect against data loss.
Payment Data Protection
Players' KBZPay, Wave Money, and AYA Pay account data is not stored directly on our servers and is handled using tokenization technology.
In the Event of a Security Breach
If we become aware of a data security breach that may affect your personal information, we will notify you and take corrective action as quickly as possible.
7. Data Retention Period
Your data will be kept for as long as your account remains active. After your account is closed—
- Payment records and financial data may continue to be retained for the relevant period as required by law
- Responsible gambling self-exclusion records will be kept for protection purposes
- Data needed to resolve any legal proceedings or disputes will be retained until those matters are concluded
- Any remaining data that is no longer needed will be securely deleted
8. Player Privacy Rights
q999 players have the following rights regarding their personal data—
Right to Access
You can request to view what personal data we hold about you and how it is stored.
Right to Correction
You can request that any inaccurate or incomplete information be corrected.
Right to Request Deletion
You can request that your data be deleted in cases where it no longer needs to be retained for legal purposes.
Right to Object
You have the right to object to promotional communications or profiling.
How to Exercise Your Rights
To exercise any of the rights above, email us at [email protected] or contact us directly via 24/7 Live Chat on the website. We will respond as quickly as possible.
9. Minors Under 21
q999 is only open to players aged 21 and above. We do not intend to process the personal data of anyone under 21.
If we become aware that someone under 21 is using q999, we will immediately close their account and delete their data. Enforcing the 21+ requirement is a core part of q999's responsible gambling policy.
10. Policy Changes
q999 may update this Privacy Policy at any time in a transparent manner. When changes are made, the updated policy will be published on the website immediately, and the "Last Updated" date at the top of this policy will be revised accordingly.
For significant changes, players will be notified via an alert when they log in. Continuing to use the website after a policy change will be taken as acceptance of the updated policy.