Questions & Answers
q999 Frequently Asked Questions
From opening an account to depositing and withdrawing, from local games to mobile technology — find 24 questions most commonly asked by Myanmar players right here.
How long does a deposit take?
Deposits instant — withdrawals 10–45 minutes
What is the minimum deposit amount?
10,000 Ks — KBZPay, Wave Money, AYA Pay
What is the minimum age to play?
21+ only
This FAQ page is designed for both players who are new to q999 and those who have been playing for a while. Local games (Shan Koe Mee, 2D, 3D), responsible gambling and self-protection, mobile and browser technical issues, account matters, and deposits and withdrawals — 24 questions are answered in full across five sections. You can search directly by section below, and if you can't find an answer, contact our team.
Question Sections
Local Games
Shan Koe Mee is a traditional Myanmar card game played with 3 cards. Each player aims to beat the Banker by getting a total of 9 points (or as close to 9 as possible). J, Q, K, and 10 are worth 0 points. Ace is worth 1 point, and all other cards are worth their face value. At q999, you can play this game with live dealers 24 hours a day.
2D lottery is a two-digit number game where you pick a number between 00 and 99, and win if it matches the draw result. The result is based on Myanmar lottery draws, so no number or outcome can be predicted in advance — it is purely down to chance. Since any combination can come up, the right approach is not picking specific numbers but managing your budget wisely.
3D lottery requires you to pick three digits, making it harder to win but with higher payouts. You win by correctly matching all three digits from 000 to 999 with the result. With 2D you only need two digits to match, so the chances of winning are generally higher — but in both games the result is decided by chance, so no numbers can be predicted in advance. Play responsibly.
Yes, you can play smoothly on both Android and iOS phones using q999's mobile browser. No app download is needed — access Shan Koe Mee, 2D, and 3D games through your browser alone. The layout adjusts automatically to your screen size, so the experience works well on a phone screen.
Responsible Gambling
The following signs may indicate a gambling problem: chasing losses by continuing to play, prioritising gambling and neglecting family and work, borrowing money to gamble, trying to stop but being unable to decide to do so, and feeling angry or low because of gambling. If you feel this way, contact the support team right away — q999 is ready to help.
You can reach q999's 24/7 Live Chat directly in Burmese. The support team can help you take a break from gambling or set personal limits. By email, contact [email protected]. Our team is ready to assist you confidentially in Burmese.
You must be 21 or older to play at q999. Anyone under 21 may not open an account or play. If a violation of this rule is found, the account may be closed and any remaining balance forfeited. This age restriction is in place to protect minors.
If you want a cooling-off period (temporary break) or self-exclusion, contact q999's 24/7 Live Chat support team. You can set the duration yourself and the team will action it promptly. Your account can only be reopened after the cooling-off period ends, because we respect your personal decision.
Yes, contact the q999 support team to set a daily or weekly deposit limit. Managing your own budget is a key part of responsible gambling and we always encourage it. If you want to adjust the limit later, support can help with that too.
Technical Issues
If your browser's cache and cookies are full of old data, page loading speed can vary. In Chrome, go to Settings → Privacy → Clear browsing data to clear the cache. In Firefox, use History → Clear Recent History. After that, reopen your browser and try visiting q999 again — this usually resolves the issue.
On Android Chrome — tap the browser menu (⋮) → 'Add to Home screen'. On iPhone Safari — tap the Share icon (□↑) → 'Add to Home Screen'. The q999 shortcut will then appear on your Home Screen just like an app, and you can open it directly. To remove the icon, just delete it the same way you would any app on your phone.
q999 works on Android 8.0 and above, iOS 13 and above, and computers (Windows, macOS). It supports Chrome, Firefox, Safari and Edge — we recommend keeping your browser updated to the latest version for the best experience. Contact our support team if you run into any device-related issues.
Yes. q999 is built with progressive web technology, so you can go straight to q999.surf in your phone browser and play all games without downloading anything. You can also deposit, withdraw, view your profile, and contact us via live chat — all from the browser. Data usage is no different from regular browser browsing.
If your connection cuts out during a game, your session is recorded on the server side, so you can pick up where you left off when you reconnect. For live casino games, a round may end while you're disconnected, so we recommend always using a stable connection (WiFi or 4G/5G). If you think you lost funds due to a connection issue, contact our support team — we'll check the logs for you.
Account Questions
On the q999 login page, click the 'Forgot Password?' link, then enter your registered phone number or email — once you receive the verification code, you can set a new password. If you run into any trouble during this process, contact our support team directly via 24/7 Live Chat and we'll verify your identity and assist you.
Your username must be 6–20 characters and can only use Latin letters and numbers (no spaces). Your password must be at least 8 characters and include a mix of letters, numbers and special characters (such as !, @, #). For your security — avoid using your name or an easy-to-guess password, and never share it with anyone.
No. Each player is allowed only one account on q999. If multiple accounts are found belonging to the same person, all accounts may be closed and any remaining balance forfeited. Never give or share your account with anyone else — only you should operate your account to keep it secure.
To update your phone number or any other personal details, contact our support team via 24/7 Live Chat. Changes will be made after you complete the identity verification process — this is to protect the security of your account. For email updates, you can send a request to [email protected].
Common reasons include — wrong password (check that Caps Lock is off), account temporarily locked, browser cache issues or weak internet connection. Try resetting your password and clearing your browser cache. If the problem continues, contact q999's support team via 24/7 Live Chat — we're always ready to help.
Deposit Questions
At q999 you can deposit in Myanmar Kyat using KBZPay, Wave Money and AYA Pay. These three methods are the most widely used digital payment options in Myanmar and are processed instantly. Withdrawals are also available through all three methods, with processing times of 10–45 minutes.
At q999, the minimum deposit is 10,000 Ks for any method — KBZPay, Wave Money or AYA Pay. The minimum withdrawal is also 10,000 Ks. For example — if you deposit 20,000 Ks, you'll receive a 120% Welcome Bonus of 24,000 Ks, giving you a total balance of 44,000 Ks.
Log in to q999 and open the Deposit menu — select KBZPay and get q999's KBZPay account number. Transfer the amount from your KBZPay app to that number, then enter the transaction ID in the q999 deposit form — once verified, your account will be credited. Don't leave without entering the ID after completing the transfer.
Yes, you can deposit at q999 using Wave Money. On the deposit page, select Wave Money and transfer to the provided Wave Money number, then enter the transaction reference in the deposit form — once verified, your account will be credited instantly. You can start from as little as 10,000 Ks. Keep a screenshot of your transaction for smooth processing.
If more than 30 minutes have passed since your deposit, take your transaction screenshot and transaction ID and contact q999's 24/7 Live Chat support team right away. The team will check the payment log and resolve it for you. Note — even if you completed the transfer without entering a transaction ID, you can still submit a request by providing the screenshot.
Still can't find your answer?
q999's support team is available in Myanmar language 24 hours a day, 7 days a week.
You can ask directly via Live Chat or reach us by email.
24/7 Live Chat — directly on site